Urban Massage

About Company

Urban Massage is a UK based on-demand wellness service provider, offering users the convenience ofbooking professional massage therapists directly to their homes, offices, or hotels. They aim to makewellness accessible by allowing users to easily book a wide variety of massage treatments through theirmobile app.

Project Overview

Urban Massage engaged Synergy Labs to develop a mobile application aimed at streamlining themassage booking process and enhancing the communication between customers and therapists. Theobjective was to create a high-performance app that delivers seamless scheduling, secure payments, andefficient communication for both users and service providers.

Client:

Urban Massage

Year:

2024

Tech Stack:

Flutter, Firebase

Category:

Lifestyle

User-Friendly Booking System

We designed an intuitive booking flow where users can easily select their preferred treatment type, desired date and time, and location.

The app provides a seamlessbooking experience, allowing customers toschedule appointments with just a few taps.

Therapist Selection

Users are given the option to choose from a list of available therapists based on location, reviews, and specializations.

The therapist profiles display their qualifications, ratings, and past customer feedback, enabling informed decisions when booking

Real-Time Availability and Scheduling

We integrated real-time scheduling features, allowing users to see therapist availability instantly.

The app dynamically updates based on the therapistsʼ schedules, ensuring that only available slots are shown, minimizing booking conflicts.

In-App Payment Integration

Secure, seamless payment was a key requirement for Urban Massage.

We implemented in-app payment processing with multiple payment options, including credit cards and mobile wallets, allowing users to securely complete their transactions without leaving the app.

GPS Tracking and Location Services

To enhance the user experience, we included GPS tracking to show users the estimated time of arrival of their selected therapist.

This helps manage user expectations and ensures timely service delivery.

Manage Booking

The app includes a Manage Booking feature, allowing users to easily view, modify, or cancel their appointments.

This feature ensures flexibility and convenience, letting customers manage their schedules without any hassle.

Chat with Therapist

The app also incorporates a Chat with Therapist feature, enabling users to communicate directly with their therapist before or after appointments.

This ensures clear communication, allowing users to
discuss preferences, ask questions, or address any concerns related to their booking.

Review and Rating System

After each session, users can leave ratings and reviews for the therapists.

This feature is crucial for maintaining quality control and ensuring customer satisfaction by encouraging continuous improvement among therapists.

Therapist Management and Admin Dashboard

For therapists, the app includes a robust management system. They can manage their schedules, accept or decline bookings, and track payment status.

Additionally, we built a backend dashboard that allows the Urban Massage team to monitor therapist performance, user engagement, and financial metrics.

Results and Impact

Urban Massage saw significant benefits from the app Synergy Labs developed. By making the booking process more streamlined and user-friendly, the app allowed Urban to scale its operations across major cities in the UK and Europe, including London, Manchester, and Paris.

The app has delivered over 1.3 million treatments, supporting more than 4,000
self-employed therapists while ensuring a high-quality user experience.

Additionally, therapists benefit from one of the most competitive payout rates in
the industry, ensuring a strong, motivated workforce.

The features built into the app—such as real-time booking, therapist selection, and in-app payments—helped Urban attract a large customer base of timeconscious city dwellers who want wellness treatments without the hassle of traveling to a spa.

With an average rating of 4.9 out of 5 stars and over 500,000 five-star reviews, the app has been instrumental in Urban's success. It also enabled the company to introduce more services beyond massage, making it a one-stop wellness platform.

Overall, the app Synergy Labs developed has played a pivotal role in transforming Urban into a leading on-demand wellness service provider, enabling them to grow rapidly while maintaining high customer satisfaction

On-Demand Massage Service App

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